
FAQS
Collapsible content
SHIPPING POLICY
AUSTRALIAN ORDERS:
$10 Standard Postage
Estimated transit time: 2-8 business days
$15 Express Postage
Estimated transit time: 1-4 business days
INTERNATIONAL ORDERS:
$25 Standard Postage
Estimated transit time: 6-27 business days
SHIPPING CONFIRMATION & ORDER TRACKING
Once orders have been placed you will receive an order confirmation to the email address you have provided as part of your order.
CUSTOMS, DUTIES & TAXES:
Siir is not responsible for any additional fees charged from international customs or post office bills.
DAMAGES:
We are not responsible for lost, stolen or delayed packages in transit.
Please note that online orders are not processed over the weekends or on NSW public holidays.
RETURNS & EXCHANGES
We request that you carefully choose your Hijab/Scarf/Headwear. For the interest of hygiene we are unable to return or exchange for change of mind. We will be happy to assist you prior to purchase with any enquiries about our products.
An exchange will be considered upon review if the item is damaged or faulty. We reserve the right to refuse an exchange/return upon review.
We work closely with our manufacturers to always provide our customers with the highest quality products. We would appreciate your patience to ensure an amicable resolution.
Please note we are unable to cancel an order once an order has been placed by the customer.
HAVE A QUESTION?
If you need further assistance, feel free to reach out—we’re happy to help!